Terms & Conditions

1. About Bagaan Chai Co.

Bagaan Chai Co. offers tea products inspired by Assam's tea heritage and farmer-to-consumer traditions. We make reasonable efforts to provide accurate product descriptions, pricing, availability, and related information on our website.

2. Website Use

You agree to use this website only for lawful purposes.

You may not:

1. Use the website for fraudulent or abusive activity.
2. Attempt to interfere with the website's functionality or security.
3. Misrepresent your identity or payment information.
4. Copy, reproduce, or misuse our website content, images, branding, or product descriptions without permission.
5. Place orders with the intention of abusing refunds, chargebacks, promotions, or return policies.

We reserve the right to refuse service, cancel orders, block access, or take appropriate action if we believe our website or policies are being misused.

3. Product Information

We make every reasonable effort to describe our products accurately, including tea type, origin, flavor profile, serving quantity, and suggested brewing method.

However, tea is a natural agricultural product. Taste, aroma, texture, color, and strength may vary depending on harvest conditions, storage, brewing method, water quality, milk, spices, sweetener, and personal preference.

Product photos are for representation purposes. Packaging, labeling, color, and appearance may vary slightly.

4. Pricing and Availability

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices, availability, promotions, and shipping charges at any time without prior notice.

If a pricing error or product availability issue occurs after an order is placed, we may contact you to revise, cancel, or refund the order.

5. Orders and Payment

By placing an order on our website, you confirm that:

1. The information you provide is accurate and complete.
2. You are authorized to use the selected payment method.
3. You agree to pay the full amount shown at checkout, including product price, shipping, and applicable taxes.
4. You have reviewed the product description, shipping details, and return/refund terms before completing your purchase.

We reserve the right to cancel or refuse any order for reasons including suspected fraud, payment issues, inventory limitations, inaccurate information, or policy abuse.

6. Shipping

Orders are shipped according to our Shipping Policy.

Shipping timelines are estimates and may vary due to carrier delays, weather, holidays, incorrect addresses, customs delays, or other circumstances outside our control. Bagaan Chai Co. is not responsible for delays caused by shipping carriers or incorrect delivery information provided by the customer.

7. Returns, Refunds, and Consumable Products

All purchases made through bagaanchai.com are subject to our Returns & Refunds Policy, which is incorporated into these Terms & Conditions by reference.

Because our tea is a consumable food product, opened, used, brewed, consumed, tampered with, or altered products are not eligible for return, exchange, or refund.

Refunds may only be considered in the following limited situations:

1. The product is unopened, unused, untampered with, and returned in its original condition and packaging.
2. The return request is submitted within the time period stated in our Returns & Refunds Policy.
3. The return is approved by Bagaan Chai Co. before the product is shipped back.
4. The product received was confirmed by us to be damaged, defective, or incorrect.

Customer taste preference, brewing method, aroma perception, strength, flavor expectation, or dissatisfaction after opening or consuming the tea does not qualify the order for refund.

Any claim that a product is "not as specified" must be supported by clear evidence that the item received materially differs from the product ordered on our website.

We reserve the right to deny any refund request if the product has been opened, used, consumed, damaged after delivery, returned without authorization, or returned in a condition that does not match our return requirements. We also reserve the right to refuse refunds, returns, exchanges, or future orders where we reasonably believe there is misuse, repeated refund abuse, fraud, or bad-faith claims.

8. Customer Responsibilities

Customers are responsible for:

1. Reading product descriptions before purchase.
2. Providing accurate billing, shipping, and contact information.
3. Inspecting orders promptly after delivery.
4. Reporting damaged, defective, or incorrect orders within the time period stated in our Returns & Refunds Policy.
5. Following proper storage and brewing guidance for tea products.
6. Understanding that opened or consumed tea cannot be returned or refunded.

9. Health and Wellness Disclaimer

Our teas are sold as food and beverage products.

Any wellness-related information on our website is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

Statements about tea benefits have not been evaluated by the U.S. Food and Drug Administration. Please consult a qualified healthcare professional if you have medical concerns, allergies, sensitivities, pregnancy-related questions, or dietary restrictions.

10. Allergies and Sensitivities

Customers are responsible for reviewing product information before purchase.

Although our tea products may not intentionally contain common allergens, they may be processed, packaged, stored, or shipped in environments where allergens or other food products may be present.

Bagaan Chai Co. is not responsible for individual allergies, sensitivities, or adverse reactions.

11. Intellectual Property

All website content, including text, images, logos, product names, branding, design, graphics, and related materials, belongs to Bagaan Chai Co. or its content providers unless otherwise stated. You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

12. Third-Party Links

Our website may include links to third-party websites, payment processors, shipping carriers, or social media platforms.

We are not responsible for the content, policies, practices, or availability of third-party websites or services.

14. Indemnification

You agree to indemnify and hold harmless Bagaan Chai Co., its owners, employees, partners, and affiliates from any claims, losses, damages, liabilities, or expenses arising from your misuse of the website, violation of these Terms, fraudulent activity, or breach of applicable law.

15. Order Refusal and Account Restrictions

We reserve the right to refuse service, cancel orders, restrict future purchases, or block access to our website if we reasonably believe a customer has engaged in fraud, abuse, repeated refund claims, bad-faith disputes, chargeback misuse, or violation of our policies.

16. Changes to These Terms

We may update these Terms & Conditions at any time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website or purchase of products after changes are posted means you accept the updated Terms.